Dear Wildwood Water Customers:

As you are very aware now, Wildwood Water Company is trying to wrap up our 5-year improvement plan by year’s end.  Most of you have been very supportive and your cooperation has been greatly appreciated during these trying times.  But there is a very small vocal minority that seems intent on being part of the problem and not the solution. 

During the last scheduled interruption of service from 9am to 4pm for two consecutive days (8/11&12) to install isolation valves, we were faced with a dilemma.  We had a better than average chance of keeping the water off for an additional 30 to 60 minutes on day 1 to finish the job and not have to inconvenience any customers on day 2.  I made the decision to continue but given the harassing phone calls that began at exactly 4:00pm, the customers showing up to the work sites to complain, and the attempted physical abuse that ensued, our efforts were thwarted, we were unable to complete the project, and we had to interrupt service again the second day. 

Not only did customers call for status updates but many repeatedly called 4-5 times within 15-minute periods to vent their agenda and receive repeated updates every 3-5 minutes.  While we recognize every customer has this right, please know that those actions use up valuable resources and time on our staff that only delay the process causing the inconvenience to last longer for both you and your neighbors. 

My staff and I are attempting to update a 50-year-old system and while we strive to give you a reasonable window of time so that you may plan your day accordingly, if these actions continue, we will have no choice but to issue future notices as a generic ‘indefinite’ rather than give a time frame.  When dealing with ‘real world’ situations not everything goes ideally and sometimes we must adjust unexpectedly.  We know we cannot please everyone at a given time but every decision we make is made with the consideration of the customers’ and system’s best interests.

That said, all the 6″ couplings we purchased to do the initial installation are defective, leaking, and need replacement.  We have procured replacement parts and will be changing them out on 9/20/25 between the hours of 1pm and 4pm.  While we don’t anticipate any issues given that we are familiar with the problem, will have staff and parts in place to make the repair, nothing is guaranteed and therefore I am asking for your patience so that we may all achieve the desired outcome.

Thank you in advance for your cooperation in this matter and my staff and I look forward to making this a better system for all of us.

Sincerely,

Gregory Mills, VP